Do I see a proof before they get made? We send a digital proof for your review before production is officially scheduled. If approved, we are rolling, but if you need adjustments, we will get new proofs until you approve. There is not a hard sample fully completed to review before production resumes. If you need to see a single sample first, it will 2x the turnaround. They'd need to do a full labor run for a single item, and if approved, they have to start the process over again.
Can I do variants? Yes. Simple variants are no problem or ones with at least 50 per color way. If you have a lot of variants or tons of colors changing, specialty inks, changes in numbering, etc, please email us for an exact quote. At the end of the day, pins are priced based on materials and labor. If we do a run of 100 pins with 4 colors, 25 x 4 and each has different colors, we are creating a lot more labor than 100 of one color way.
What's the difference between soft and hard enamel or soft w/ epoxy? Soft enamel have flat metal and inks are at a lower profile/recessed. Hard enamel are buffed down flat. They cost more because they have additional labor steps. Soft enamel with epoxy has a clear coating of epoxy added (free to do) and creates a flat surface, like a mock hard enamel. This can be great if you have thinner details in your pin, want to use a soft enamel metal, etc. We are big fans of soft epoxy here.
Do I need to pay upfront for my order? Do you do 50/50 deposits? All custom merchandise needs to be paid for in full upfront. If you want something proofed first, email us and will can walk you through everything and get it proofed first. We do have options for split payments at checkout that allow you to spread out the payments over time and they don't cost you more to do.
What happens if my order gets messed up? We are making hand made products and things can go wrong. A color mixed up, the plating having small issues, etc. Any order made wrong or with issues can be either re-made or refunded with the bad product returned. We never want this to happen, but when it does, we have your back and it won't cost you anything.
